22.11.2018
Assessment of the Healthcare in Ukraine
- According to the results of a survey conducted by the Rating Group in October 2018, 31% of respondents assess the level of professionalism and competence of doctors in Ukraine as high (in June, this figure was 39%). At the same time, 51% hold the opposite opinion (54% in June). The competence of doctors is assessed relatively better in the western regions; however, in these same regions almost one quarter of respondents hesitated to give an answer to this question. Higher assessments of doctors’ professionalism were also given by those who have medical workers in their families or who personally know their family doctor.
- Almost two thirds of respondents stated that they know their family doctor or therapist, while 32% said they do not. A relatively higher level of awareness is observed in the western regions, in rural areas, among women, and among older people.
- More than 80% of respondents (as in June of the same year) have heard about the national program “Doctor for Every Family.” A high level of awareness is observed across all macro-regions and demographic categories.
- Fifty-six percent reported that they have already chosen their doctor and signed a contract with them (36% in June), while 42% said they have not yet done so. A higher level of engagement in signing contracts with family doctors is observed in the western and eastern macro-regions, among women, and among older respondents.
- Seventy-six percent of those who have already signed contracts with a family doctor are satisfied with them, and only 6% expressed dissatisfaction, while 18% were uncertain in their assessments. One third of respondents who noticed changes after signing a contract with a family doctor reported that the doctor became more attentive and polite. Thirteen percent stated that it became easier to get an appointment, 9% said they received free medications from their doctor, and 8% each reported improved conditions of care (repairs, modern equipment, etc.) or receiving referrals for free laboratory tests. On the other hand, 25% said they did not notice any changes after signing the contract, and another 22% had not visited their doctor at all since signing the agreement.
- Sixty-six percent stated that they have heard about the “Affordable Medicines” program, under which pharmacies provide free medications to patients with chronic diseases such as type II diabetes, cardiovascular diseases, and bronchial asthma. Thirty-three percent know nothing about this program. A higher level of awareness is observed among residents of the southeastern regions, women, and older respondents.
- Nineteen percent reported that they personally or their close relatives (spouse, children, grandparents, siblings, etc.) participated in the “Affordable Medicines” program, with the highest participation among older respondents, women, and those who have medical workers in their families. At the same time, 78% said they did not participate in this initiative. Almost half of those who participated in the “Affordable Medicines” program stated that it is successful, while 39% hold the opposite view. Sixty-three percent said that within the framework of this program they are satisfied with the territorial accessibility of pharmacies participating in the initiative, while 32% are dissatisfied. Fifty-seven percent expressed satisfaction with the availability of medications in pharmacies, while 39% are dissatisfied. Fifty percent said they are satisfied with the quality of medications, while 41% are dissatisfied.
- Forty-six percent of respondents stated that over the past 12 months they were not asked to pay a bribe for treatment (56% in June). Only 7% reported encountering corruption when receiving medical services, while 41% said they had not visited a doctor during this period. Only 14% said they gave a gift (such as sweets, alcohol, etc.) as a token of gratitude for treatment or medical services during the past 12 months (27% in June). Forty percent stated that they did not have such experience, while 41% had not visited a doctor recently.
- Fifty-six percent of respondents consider the Ministry of Health to be important for themselves and their families, while 32% expressed the opposite opinion. Views on the importance of the профиль ministry were expressed relatively more often by residents of western and central regions, women, and those who have medical workers in their families.
Methodology
- Respondents: residents of Ukraine aged 18 and older. The sample is representative in terms of age, gender, regions, and settlement type.
- Total sample: 1200 respondents.
- Personal formalized interview (face-to-face).
- The margin of error does not exceed 2,8%.
- Fieldwork dates: 8-21 October 2018
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