24.06.2025
Trust in banks and knowledge of deposit guarantee - a survey of Ukrainians
On June 24, 2025, the Deposit Guarantee Fund presented the results of a new study of the financial habits of Ukrainians. The data for this study - for the second time since the beginning of the full-scale invasion - was collected by the Rating Group.
In spring, Rating Group interviewed Ukrainians who have bank accounts and/or use any financial services. According to the data, our partners learned, in particular, the following:
- Confidence in banks is growing despite the full-scale war (68% in 2025 compared to 56% in 2021)
- When choosing a bank, respondents primarily consider its reliability/stability (54%)
- There is a demand for information on bank deposit guarantee (35%) and compensation to depositors of bankrupt banks (30%)
The research report (ukr.) is available on the website of the Deposit Guarantee Fund and in the attached file.
Methodology
- Fieldwork dates: April 25 - May 5, 2025.
- Survey method: CAPI (Computer-Assisted Personal Interviewing - personal interviews using a tablet)
- Sample size: 2000 respondents
- Sample format: the population of Ukraine aged 18 and older who are consumers of various financial services in all regions, except for the temporarily occupied territories of Kherson, Kharkiv, Zaporizhzhia, Donetsk, Luhansk regions and the Autonomous Republic of Crimea. The results are weighted using up-to-date data from the State Statistics Service of Ukraine.
- Representativeness: the sample is representative by age, sex, and type of settlement (statistical error ≤ 2,2% with 0,95 confidence)
